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FAQ

  • Q What’s your payment term?

    A T/T; Western Union; MoneyGram or PayPal
  • Q I want to work with you, but I`m not familiar with your products, how could I do

    A
    We have professional engineers who could design a complete and perfect solution with clear connection diagram for you, with detail introduction to the products, you would find it easy working with us.
     
  • Q I have my own idea to the products, could you help and produce my own products?

    A
    Of course, ODM service is available to us. 
    Just tell us your idea and demand, our experienced engineer would customize and develop the device for you. 
    Without yourauthorization, we would not tell others we are your supplier, and we would not sell your products with our own brand.
  • Q Can I make the products with my own logo?

    A
    Yes, we could provide OEM services to you, make your logo on the products andcartons, we have rich experience in this. 
  • Q How could I receive the goods?

    A For sample order or small quantity order, we suggest to deliver by express,such as DHL, FedEx, EMS. For urgent order, but many goods, we suggest to deliver byair.
    For large batch order, it is better to deliver by ocean. No matter which way you choose, our partner, one of the best forwarders in Guangzhou would provide you the best services with best price.
     
  • Q How do you do the warranty?

    A
    We provide 2 years warranty for Amplifiers and 1 year warranty for speakers. Within the warranty period, we'll be responsible for repair or replacement for any defected or damaged products free of charge.
     And for whole service lifetime,we'll be responsible for repair and only charge for the fee of  components replacing. The damage by human action or force majeure shall not be
     contained in the warranty scope.
  • Q Are you a factory or trading company?

    A
    We have our own 5000 sqm factory since 2006, with 6 advanced production lines. We have over 120 experienced workers, 22 experienced engineers and QC, complete warehouse management system and professional sales team.

CONTACT US

 : JinLe industrial Park, Pingbu Avenue, HuaDu District 510800, Guangzhou China
 : 
+86-20-3770-8242(Working time) 

      +86 13826042826
 : +86 13826042826
 : sanway.audio
 : sales@china-sanway.com

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