FAQ

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FAQ

  • How many days can you finish my order?

    For small order, we can ship within 2 to 5 days after received payment

    For big order, we can ship within 10 to 25 days after receive deposit.

  • How is your warranty?

    We provide 2 years warranty for all amplifiers and speakers.
    Within the warranty period, we'll be responsible for repair or replacement for any defected or damaged products free of charge.
    And for whole service lifetime, we'll be responsible for repair and only charge for the fee of components  replacing. The damage by human action or force majeure shall not be contained in the warranty scope.
    For more detail , please check our terms of warranty
  • Can I make the products with my own logo?

    Yes, we could provide OEM services to you, make your logo on the products and cartons. Please provide the pictures of your logo after confirm the order.

    For logo on amplifier, silk print logo is for free. If you need plastic logo sticker, MOQ of the logo is 100 pcs and should pay for the logo.

    For logo on speakers or line array, Aluminum logo MOQ is 500 pcs and you should pay for the logo.

  • I have my own idea to the products, could you help and produce my own products?

    Of course, ODM service is available to us. Please tell us your idea and demand, our experienced engineer would customize and develop the device for you. Without your authorization, we would not tell others we are your supplier, and we would not sell your products with our own brand.

  • What is the payment term?

    You could pay via Paypal, Bank Transfer and Western Union.

    For small order, you should pay 100% Payment before shipping. For big order, you could pay 30% deposit before production, the balance should be paid before shipping

  • How many audience can be cover by 8 units Kara and 4 units SB18 as a sound system?

    8 units Kara and 4 units SB18 is perfect for about 3000 to 3500 audience in outdoor and indoor event.

  • What is the angle degree can be adjusted of Kara line array?

    Kara horizontal directivity is 100 degree. The vertical angle degree is 0.25, 1, 2, 3, 4, 5, 7.5 or 10°

  • What subwoofer can be recommended for the Kara top speakers?

    For small event or speech application, if you don’t need too much, the SB18 single 18 inch subwoofer is good choice. If you need more bass, the SB28 or KS28 dual 18 inch subwoofer is available.

  • Which processor would be recommended for line array system?

    DP4080 4in&8out digital processor is good for adjust dsp process for the sound system. Before shipping, we will preset the dsp settings of all speakers.

  • What amplifier can power the Kara and SB18 system?

    FP10000Q 4x1350W at 8 ohms, 4x2100W at 4 ohms, 4x2500W at 2 ohms 4 channel power amplifier is perfect for Kara line array speaker. one FP10000Q can load 4 units Kara.

    FP7000 2x1450W at 8 ohms, 4x2800W at 4 ohms, 4x3500W at 2 ohms 2 channel power amplifier is good for SB18 subwoofer. One FP7000 can load 4 units SB18.

CONTACT US

 : JinLe industrial Park, Pingbu Avenue, HuaDu District 510800, Guangzhou China
 : 
+86-20-3770-8242(Working time) 

      +86 13826042826
 : +86 13826042826
 : sanway.audio
 : sales@china-sanway.com

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