Warranty Period :
The warranty period is as follow :
Power Amplifiers - 2 years
Powered Speaker Module – 2 years
Line Array and Speakers – 2 years
The warranty period will commence on the date of original purchase . The damage by human action or force majeure shall not be contained in the warranty scope .
Terms of Service :
We don't provide spare parts for sample orders ; for big order or regular orders , we will put some components of the amplifiers; diaphragms, recone kits and internal filters of speakers which may be damaged following delivery.
Within the warranty period , we'll be responsible for repair or replacement for any defected or damaged products free of charge . But it is only for damaged components , if you want the complete boards for swap , you should pay.
For over service lifetime , we'll be responsible for repair and only charge for the replaced components .
Sanway Audio will cover the shipping costs of sending replacement goods out for all valid warranty claims. The user will cover the shipping costs of returning the defective goods.
The user will cover the shipping costs for non-warranty service goods to and from Sanway Audio or an Authorized Service Representative.
After service Contacts :
For repair in Germany; Netherlands; Belgium; Austria and Swiss : firstname.lastname@example.org
Name: Stefan Kosmalla
Company: Rockline sound & light ADD: Brauerei Diebelsstraße 39; 47661 Issum; Germany
For repair in France: email@example.com
Name: Jocelyn Vaccani
Company: Concept Sonorisation
ADD: 2 chemin de prailiard, 21260 Foncegrive, France.
For repair in Mexico: firstname.lastname@example.org
ADD: Tranquilino Salgado 105, Col. Centro；Cuautitlan, Estado de Mexico；Zip Code: 54800；Mexico
Tel: 5255 58722761
For repair in Spain: email@example.com
Name: Juan Carlos
Company: Roda Electronica ADD: C/ Ronda de Sevilla S/N (Esquina C/ Almagro) Santa Fe - 18320 Granada - Spain
For repair in Russia: firstname.lastname@example.org
Name: Константин Варфоломеев
Company: Slami Music Company ADD: Россия. Тверь, ул. Жигарева д.46
TEL: +7 903 695 38 39 Factory : Sanway Professional Audio Equipment Co.,Ltd.
For return to factory : email@example.com
ADD: JingLe industrial Park, Ping Bu road ,HuaDu District 510800 ,Guangzhou China