Home » About Us » Service, Returns & Warranty

  • Warranty Period

    The warranty period is as follow :
    Power Amplifiers - 2 years
    Powered Speaker Module – 2 years
    Line Array and Speakers – 2 years
    The warranty period will commence on the date of original purchase . The damage by human action or force majeure shall not be contained in the warranty scope .

  • Terms of Service

    We don't provide spare parts for sample orders ; for big order or regular orders , we will put some components of the amplifiers;  diaphragms, recone kits and internal filters of speakers which may be damaged following delivery.
    Within the warranty period , we'll be responsible for repair or replacement for any defected or damaged products free of charge . But it is only for damaged components , if you want the complete boards for swap , you should pay.
    For over service lifetime , we'll be responsible for repair and only charge for the replaced components .

  • Shipping Costs

    The user should cover the shipping costs of sending replacement goods out for all valid warranty claims. The user should cover the shipping costs of returning the defective goods.

    The user should cover the shipping costs for non-warranty service goods to and from Sanway Audio or an Authorized Service Representative.

After Service Contacts 

For repair in Germany, Netherlands, Belgium, Austria and Swiss
Name: Stefan Kosmalla
Company: Rockline sound & light
ADD: Brauerei Diebelsstraße 39; 47661 Issum; Germany
Tel: 0172/7918688

For repair in France

Name: Jocelyn Vaccani
Company: Concept Sonorisation
ADD:  22 rue de la boudronnée; 21000 Dijon, France.
Tel:  0687013756

For repair in Mexico

Name: Ivan Lopez
Company: Ronco SA

ADD: Tranquilino Salgado 105, Col. Centro;Cuautitlan, Estado de Mexico;Zip Code: 54800;Mexico

Tel: 5255 58722761

For repair in Spain
Name: Juan Carlos
Company: Roda Electronica
ADD: C/ Ronda de Sevilla S/N (Esquina C/ Almagro) Santa Fe - 18320 Granada - Spain
Tel: 958510397

For repair in Italy
Name:Macri Giuseppe
Company:Mondo Musica
ADD: C/da Marinella ,34 89030 Bruzzano Zeffirio Reggio Calabria Italy

For repair in Russia
Name: Константин Варфоломеев 
Company: Slami Music Company
ADD: Россия. Тверь, ул. Жигарева д.46

TEL: +7 903 695 38 39

For repair in El Salvador

Nombre de taller : Servicios Electronicos y Audio Profesional.
Nombre de propietario : Ingeniero Moisés Shente
Direccion :cololonia sierra morena 1 Avenida Cerro Verde pol. 19 #582 San Salvador, El Salvador
Teléfono : 503 7324 1279
canal de Youtube link

For return to factory

Factory : Sanway Professional Audio Equipment Co.,Ltd.
ADD: JingLe industrial Park, Ping Bu road ,HuaDu District 510800 ,Guangzhou China

For repair in Australia
Name:Peter McCarthy 

Company:Peter McCarthy Audio Services 
ADD:Dallas Business Centre 135 Bamfield Road Heidelberg Heights, VICTORIA AUSTRALIA 3081
Tel :
+61 434 233 631



 : JinLe industrial Park, Pingbu Avenue, HuaDu District 510800, Guangzhou China
 : 
+86-20-3770-8242(Working time) 

      +86 13826042826
 : +86 13826042826
 :



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